If you use Fillz you need to setup a custom Venue:

• Go to Settings – Marketplaces on Fillz
• Click the 1^st available Custom Configuration and set the following values:

 (the following two values can be found in the email you receive or by signing into your hosting control panel and clicking the ‘FTP Manager’)

• FTP Hostname – FTPhost/domain/inventory where FTPhost = ‘Host Name’  in the control panel or email and domain = your domain minus the www.
  ( example: win31.wobbooksite.com/whiteoakbooks.com/Inventory )
• Your FTP User ID at Custom #1 – ‘Login’ in the control panel or email.  The login you created.
• FTP Password – The password you created your account with.
• Order Retrieval Path: – orders ( remove the ../ )
• File format – UIEE
• Do not set any other values