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Posted 4/28/2013 2:50:47 PM


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Group: WOB User
Last Login: 7/10/2017 5:40:28 PM
Posts: 35, Visits: 285
Our site generates an error when loading today. This has happened sporadically over the past month. Checking my site usage log my hits vary from low four figures most days, to days in a row with less than ten hits.

The error generated is as follows:

=======================================
Server Error in '/' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[NullReferenceException: Object reference not set to an instance of an object.]
WOBBookSite.General.PageTitle(Page page, PlaceHolder PH, UserPagesData upd, GenStoreSettings gss) +17
WOBBookSite._Default.HomePage(String catcode) +248
WOBBookSite._Default.Page_Init(Object sender, EventArgs e) +1199
WOBBookSite._Default.Page_Load(Object sender, EventArgs e) +2727
System.Web.UI.Control.OnLoad(EventArgs e) +99
System.Web.UI.Control.LoadRecursive() +50
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627


Jim Hart, Chief Janitor, Bottle Washer, Book Shelver, & Owner
The Published Page Bookshop
Post #1575
Posted 4/29/2013 12:45:03 PM


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Group: WOB User
Last Login: 7/10/2017 5:40:28 PM
Posts: 35, Visits: 285
HELP!!!!!!!!!!!!!!!!!!!!!!

Site has been down for more than 24 hours. Really could use some help, or at least would like to know that someone has started looking at this.


Jim Hart, Chief Janitor, Bottle Washer, Book Shelver, & Owner
The Published Page Bookshop
Post #1576
Posted 4/30/2013 6:02:26 AM


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Group: WOB User
Last Login: 7/10/2017 5:40:28 PM
Posts: 35, Visits: 285
Andy, we're going into the third day with our site being down, and no response from anyone. Please get back to me. This is not acceptable customer service.



Jim Hart, Chief Janitor, Bottle Washer, Book Shelver, & Owner
The Published Page Bookshop
Post #1578
Posted 4/30/2013 8:05:39 PM


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Group: WOB User
Last Login: 7/10/2017 5:40:28 PM
Posts: 35, Visits: 285
60 Hours with our site down and not a single word from WOB. Must say I expected more from you!!!!

Am I expected to just wait for a week or two to see if you ever bother to respond and let me know what is going on????????????


Jim Hart, Chief Janitor, Bottle Washer, Book Shelver, & Owner
The Published Page Bookshop
Post #1581
Posted 5/1/2013 8:34:44 PM


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Last Login: 7/10/2017 5:40:28 PM
Posts: 35, Visits: 285
Okay, I've been down 4 days now. Not a single response from WOB, however the error message has changed. it now reads

"Directory Listing Denied
This Virtual Directory does not allow contents to be listed."

I believe this means someone has moved or renamed my default initial page from the base directory. I have no idea if this means you are actually working on fixing my problem, or if you have deleted my files, ???

Andy, why are you not completely avoiding me.

Tried to call you, but the number listed in the Domain Registry has evidently not been yours for more than two years. The fellow who answered said he gets calls intended for you all the time.

For four years I have recommended WOB as a good, low cost location for hosting bookseller sites. It appears I may have been wrong.

PLEASE CONTACT ME!!!!!!!!!!!!!!!!!!!!!!

Jim


Jim Hart, Chief Janitor, Bottle Washer, Book Shelver, & Owner
The Published Page Bookshop
Post #1582
Posted 5/3/2013 7:10:20 PM


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Last Login: 7/10/2017 5:40:28 PM
Posts: 35, Visits: 285
Okay, Andy explained the delays, and efficiently took care of the problem.

Thank you.

Jim (again a satisfied customer)


Jim Hart, Chief Janitor, Bottle Washer, Book Shelver, & Owner
The Published Page Bookshop
Post #1590
Posted 5/3/2013 7:41:32 PM
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Group: Administrators
Last Login: 5/2/2018 12:45:54 AM
Posts: 37, Visits: 221
A horrendous failure of communication on my part... Partly because I was relying on technology too much to keep me informed of issues.

I've made several changes on the forums and with notifications to hopefully prevent this in the future.

Andy
Post #1594
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