WhiteOakBooks BookSite Forums / Announcements & Feedback / General Announcements

Are the websites down?

oscarsbooknook — Tue, 29 Apr 2008 07:57:38 GMT

Hi,

I received an alert that my website is not responding. I tried to get onto the site and no response. Thanks.

Shipping Calculation with multiple product groups

AndyLL — Mon, 11 Feb 2008 22:35:24 GMT

The shipping matrix allows a different shipping charge for the 1st item from the other items.

By default the 1st item added to the cart uses the 1st item shipping charge and all other items added to the cart use the discounted shipping charge.

If you have different product groups and the 1st item shipping charge is wildly different between them then you might want the item with the highest shipping charge to use the 1st item shipping charge and all other items to use the 2nd item shipping charge.

To turn on this functionality log into your control panel... click on Shopping Cart Settings and about 1/2 way down the page is a checkbox ' Use Highest Shipping in Cart 1st Item'

You must be on version 1.66 or higher to use this functionality.

ANdy

Server Application Unavailable Errors

AndyLL — Tue, 29 Jan 2008 01:58:26 GMT

On my hosts new server (Win27), which most customers who signed up in 2008 are on; it is possible to get random Server Application Unavailable errors. This error is because the server defaults to a different version of Asp.Net then the bookstores run.

I have asked my host to place all the domains that I know are affected to reference the proper setting.

If you see this error in past February 1st, 2008 please send me a PM.

Andy

WOBBookSite Websites now offers a referral program

AndyLL — Thu, 17 Jan 2008 04:16:14 GMT

If you are a current WOBBookSite website owner and you refer a new customer to us then you will receive a 20% of the setup fee credit towards your next payment.

Please visit this page for details: http://www.whiteoakbooks.com/WOBSellers/Referral.asp

Other 2008 changes to our website service:

30 day money back guarantee. (Minus a $10 fee). We want you to be happy with your purchase. We have always unofficially offered this guarantee but now it is an official policy.
Support of Mal's Ecommerce for credit card sales.
Ability to move items into different categories.
We can take inventory uploads from any source.
High Quality Forums for pre-sales questions and on-going support. (http://www.wobbooksite.com/forums/default.aspx)
Non-Amazon items can be listed on the website. (There are some additional requirements and there is a small additional quarterly charge for this)

For more information on creating your own website visit us at: http://www.whiteoakbooks.com/WOBSellers/default.asp

Andy

WhiteOakBooks

01/04/07 - Websites down

AndyLL — Fri, 04 Jan 2008 12:59:58 GMT

There is a database issue and the websites are currently down. The ETA for getting them back up is about 15 minutes

Andy

Access to the Customer Only Forums

AndyLL — Fri, 28 Dec 2007 15:10:07 GMT

There are 2 customer only forums.

One is a Website Marketing forum and the other is a generic Customer Discussion forum.

If you are a WOBBooksite customer and do not see those 2 forums please PM your store name and I'll take care of it.

Andy

Welcome to The New WOBBookSite Forums

AndyLL — Fri, 28 Dec 2007 15:08:40 GMT

The other free forums were not very useful so I decided to purchase a better quality product.

One purpose of these forums is to provide better support to my customers.

I receive 1000s of SPAM emails daily and I know emails sometimes are getting lost.

I also know that many of my emails end up in peoples SPAM folders.

These forums allow us to avoid all of that.

These forums also allow you to interact with other website owners. Getting traffic and sales through a website is tough and these forums allow us to share ideas.

Please make use of these forums. It will be slow going for awhile but eventually they will pick up.

Subscribing to the forums you are interested in is a good idea because you will receive an email when someone posts to that forum.

Andy